I was working for a big box store in the computer repair department (I was the department). This guy, who was always a hothead and always had trouble with his computer, comes in just as red faced as ever. He walks up to the counter and drops his Packard-Bell desktop on the counter. He starts explaining that he was on the phone was their support (congratulations on getting through, first of all. Second, I’m sorry you had to deal with them). They wanted him to remove the jumper to the bios so it would reset. While this was a fairly common troubleshooting step for Packard-Bell, this time something went wrong.
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About ten years ago I was working on a software project for an engineering company that tracked job candidates. The company I was working for was trying to become their primary vendor, so we needed to provide a way of tracking which candidate was submitted to which open position. I was managing the project and was working with an outside developer.